Home Search Sign In

Eva Frequently Asked Questions (FAQ)

FAQ on Eva
FAQ on Phones
FAQ on E-mail
FAQ on Billing
FAQ on General Questions and Answers

Eva
  Who is Eva?
Eva is a computer based virtual agent invented to save you time and money.  Eva interacts with people via the phone, web and e-mail.

  How does Eva contact people?
You can request that Eva contact people by any combination of the following methods: phone, e-mail, and SMS text message.

  When does Eva contact people?
You can provide a time and date for Eva to begin contacting people. If you do not provide a specific time, Eva will start right away.

  When Eva finishes, will she call me?
When you ask Eva to perform a notification, question or find first, you can specify how Eva should contact you to notify you of the results.  You can provide a phone number and/or an e-mail address.   For example, after completing a notification, Eva will advise you of how many people she attempted to contact and how many people actively acknowledged the message.

Phones
  What happens if no one answers the phone?
When Eva attempts to call you, she will let the phone ring for up to thirty (30) seconds.  If no one answers the phone within thirty seconds, she will automatically attempt the alternative methods you provided.

  What happens if an answering machine or voice mail answers the phone?
Eva will leave a message on answering machines and with voice mail.   As Eva does not actually interact with the person to get an answer to the question or confirmation of the message, she will automatically attempt to contact the person via the alternate methods you provided.  It is important to supply e-mail addresses for all of your contacts as Eva will send an e-mail to people she leaves messages with.  The e-mail contains a link that allows the person to answer questions or confirm receipt of notifications.

  How do I specify an extension for a phone that Eva should call?
Unfortunately, at this time, Eva can't call specific extensions.

  What about call intercept?
You should let your recipients know to turn call intercept off, or to add Eventuality's phone number
(888)-467-1777 to their allowed caller id list.

  What Countries Can Eva Call?
At this time, Eva can only call numbers in the United States and Canada.

E-Mail
  How does Eva know that a person has read an e-mail message?
There are two ways that Eva knows when an e-mail message has been read. First, the e-mail message contains a link to a web page that the recipient can click so as to specifically let you know that the message has been read.  Second, the e-mail message contains an image.  When this image is downloaded from Eva's server, Eva takes note and records that fact.

   Why do some people not receive e-mail messages from Eva?  I know the e-mail address is good.
Unfortunately Spam is very prevalent.  As a defensive measure, many individuals and organizations have installed spam guards.  These spam guards sometimes prevent Eva from delivering these messages.  If this happens, please ask the message recipient to specifically allow messages from eva@eventuality.com  and from you.  The simplest way to allow messages is to add eva@eventuality.com to your address book.

Billing
  How does Eva compute billing minutes for phone usage?
Eva computes phone usage in whole minutes.  All fractional minutes are rounded up.  For example a call that lasted one minute thirty seconds will be rounded up to two minutes.  For a specific notification, question or find-first, Eva will sum all of the minutes from all of the calls that she made to perform your request.  For detailed information regarding how long each individual call took, please look at the specific job in your "Past Actions".

  Why is my account disabled?
Unfortunately, when we are unable to receive payment from the credit card you supply, we are forced to disable notifications, questions and find-firsts for your account.  As soon as you're able to correct your billing information, we'll be able to turn those features back on.

General Q&A
 Will Eva have new features in the future?
Of course. 

In the short term, we're adding the ability to schedule a notification, question or find-first for any time in the future. 

We at Eventuality are dedicated to saving you time and money.  Specifically, the next upgrade of Eva will include support for coordinating meetings between groups of people and for booking appointments with businesses when the receptionist for that business is unavailable.

 I'd really like it if Eva could...
Please let us know if there is a way that Eva can help you to save time and money.  We at Eventuality believe that there are MANY ways Eva can help us all.  As a customer of Eventuality, we'll put your requests at the top of the list!  Please call us at (888) 467-1777 or e-mail us at support@eventuality.com.

 Does Eva have an API...
There are multiple Application Program Interfaces (API's) implemented as Simple Object Access Protocol (SOAP) web services through which you can access Eva.  Eva was designed explicitly to support integration with other applications and systems.

 Can I partner with Eventuality...
We are very interested in helping you to save your customers time and money.  Please contact Eventuality at (888) 467-1777 or partner@eventuality.com to discuss partnership opportunities!